Frequently Ask
Questions
Product
Please contact us online, or call as at Whatsapp: +62 813-2561-3525.
Production and delivery time varies depending on the item(s) ordered,
your customization options and your location. We always aim to deliver
within 4 weeks from the date of your order.
The showroom will be coming soon. For new updates please follow our instagram.
Yes, we generally offer 5 months warranty for all products. The Service of the products is free
but cost of the shipment accounted on customer.
Do give us more details especially the dimensions required so that our
sales consultants are able to advise you accordingly.
There is no MOQ required for shipments within Indonesia. Apart from the region of the country
there is a required MOQ.Please check order and payment options for further details.
You can order sample which can be dispatch to you, at your cost via courier such as FADEX, DHL, and others.
Product prices do not include shipping costs.
For shipping costs, adjust the delivery area and product quantity.
Catalog
All of our product are made by order.
yes, the catalog that we use is from katalog pesona meubel MPB 2007 JEPARA.
Order & Payments
Choose the product you want to buy, then screen capture the product and send it to our contact.
Or you can order by whatsapp.
Usually, your "customization" or "special order" is confirmed only by full payment or deposit payment
(50% minimum required) and is settled upon delivery.
We currently accept any credit or debit card with a MasterCard, Visa, Dana, and cash on delivery.
Other Questions
Step 1
"Pricing"
Step 2
"On Site Measuremenet"
Step 3
"Design & Drawings"
Step 4
"Finished Confirmation"
Step 5
"Production"
Step 6
"On-line Inspection"
Step 7
"Finished Products Inspection"
Step 8
"Packing"
Step 9
"Shipping or Delivery"
Step 10
"After Sales Service"
Yes. It is necessary for someone to be available to accept delivery as we use a secure courier
who requires a signature as proof of receipt. Furthermore, our carriers provide a door-to-door service,
which does not include carrying the items inside, carrying items up stairs, placement, or removal of packaging.
If your order includes larger items or you are not comfortable carrying your items, we suggest having an additional
person to assist with the placement of your items inside.
Please allow up to 1 week from the day you receive confirmation of delivery of your order.
For any additional concerns, please feel free to contact us.
We only do the shipping term in FOB process.
You do not have to worry if the results will not satisfactory, you will receive a photo/image report
completely during the production process. The report progress will clearly from the beginning
process until the products are ready to deliver.
You will get the best deal of the price, because the price depends of the classification of the material and
you decided the price with the material based on the classification.
- Teak Wood Grade A
- Teak Wood Grade C
- Mahogany Grade A
- Mahogany Grade C
- Plywood / MDF (Multiplex)
- Metal / Stainless Steels
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© 2023 Toco. All right reserved.
Indonesia Furniture
Jepara, Central Java - INDONESIA