ALL ABOUT YOUR

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1

What makes Indonesian teak wood so special?

Our teak is famous for its high oil content, making it incredibly durable, pest-resistant, and beautiful for decades.

Apa sih spesialnya kayu jati Indonesia?

Jati kita terkenal karena kandungan minyak alaminya yang tinggi, jadi super awet, anti rayap, dan tetep cantik sampai puluhan tahun.

2

Is your wood sustainably and legally sourced?

Definitely. We only use SVLK-certified wood, ensuring every piece is legal and supports sustainable forest management.

Kayunya legal dan ramah lingkungan gak?

Pastinya. Kita cuma pakai kayu bersertifikat SVLK, jadi semua barang kita legal dan dukung kelestarian hutan.

3

Can I order custom-made teak furniture?

Yes! We are specialists in bespoke furniture. Send us your design, and we’ll craft it to your exact specifications.

Bisa pesen furniture jati kustom?

Bisa banget! Kita emang spesialis furniture kustom. Kirim aja desain kamu, nanti kita bikinin persis sesuai kemauan kamu.

4

How long does the production process take?

Usually, it takes 4 to 8 weeks. We take our time to ensure every joint and finish meets our premium quality standards.

Waktu produksinya berapa lama?

Biasanya 4 sampai 8 minggu. Kita butuh waktu biar tiap sambungan dan finishing-nya beneran sempurna sesuai standar.

5

Is teak furniture suitable for outdoor use?

Teak is the king of outdoor furniture. It naturally withstands rain, sun, and humidity without rotting.

Furniture jati aman buat taruh di luar?

Jati itu rajanya furniture outdoor. Dia tahan banting lawan hujan dan panas tanpa takut lapuk atau jamuran.

6

Do you offer worldwide shipping?

Yes, we ship globally! Whether it’s a single item or a full container, we’ll handle the logistics for you.

Bisa kirim ke seluruh dunia?

Bisa dong! Mau kirim satuan atau satu kontainer penuh, tim logistik kita siap anter sampai ke lokasi kamu di mana pun.

7

Do you use kiln-dried wood?

Absolutely. We kiln-dry our timber to the ideal moisture level to prevent cracking and warping over time.

Kayunya dikeringin pakai oven (kiln-dry)?

Wajib itu. Kayu kita di-oven sampai level kering yang pas biar gak gampang retak atau melengkung nantinya.

8

What kind of finishes do you provide?

We offer everything from natural oil and wax to smooth sanding or rustic weathered looks to suit your style.

Pilihan finishing-nya ada apa aja?

Macem-macem, dari natural oil, lilin, polesan halus, sampai gaya rustic yang bertekstur juga ada.

9

How do I maintain my teak furniture?

It’s easy! Just wipe it with mild soap. For outdoor pieces, applying teak oil once a year helps keep that golden glow.

Cara ngerawatnya susah gak?

Gampang kok! Cukup lap pakai sabun lembut. Buat outdoor, olesin minyak jati setahun sekali biar warnanya tetep seger.

10

Is there a Minimum Order Quantity (MOQ)?

We accept retail orders, but for wholesale export projects, an MOQ might apply. Let’s discuss your needs!

Harus beli banyak atau bisa satuan?

Satuan (ritel) bisa kok, tapi buat proyek ekspor atau grosir biasanya ada minimal ordernya. Chat kita aja buat detailnya!

11

Can I get updates on my order’s progress?

Of course. We send regular photo updates so you can see your furniture being built by our craftsmen.

Bisa tau progres pesanan saya?

Pasti. Kita bakal kirimin foto-foto progresnya, jadi kamu bisa liat proses furniture kamu dibikin sama perajin kita.

12

Does Tocoteak provide a warranty?

Yes. We offer a structural warranty because we believe in the strength and quality of our craftsmanship.

Ada garansinya gak?

Ada. Kita kasih garansi struktur karena kita yakin banget sama kekuatan dan kualitas pengerjaan tim kita.

13

How are the shipping costs calculated?

Shipping is based on volume and your location. We’ll find the most reliable and cost-effective carrier for you.

Hitung ongkirnya gimana?

Ongkir dihitung dari volume barang dan lokasi kamu. Kita bakal cariin ekspedisi yang paling aman dan harganya masuk akal.

14

What are your payment terms?

We usually require a 50% deposit to start production, with the balance cleared before the final shipment.

Sistem pembayarannya gimana?

Biasanya deposit 50% buat tanda jadi mulai produksi, terus pelunasan pas barang udah siap dikirim.

15

Can you handle large hotel or villa projects?

Yes! We have vast experience supplying high-end furniture for hospitality projects worldwide.

Bisa supply buat proyek hotel atau villa?

Sangat bisa! Kita udah sering banget nanganin proyek furniture buat villa dan hotel mewah di berbagai negara.